Returns Policy

The procedure for the return of products supplied by MMC Hardmetal UK has been updated

The change incorporates an additional supplementary handling fee if the event that the process below is not followed. This additional is required to cover additional work that is necessary in the event that the required process is not adhered to. The supplement will be a fixed value of £75.00 + VAT on each return processed.

All returns must follow a process of management that maintains specific authorization levels in reference to the those outlined below and that generates the best return activity for MMC Hardmetal UK and our customers. It should be understood that we can only accept returns of goods classified as "standard MMC product", stocked for the European market, identifiable as a valid price list item & with the symbol"•" = Inventory maintained in the current main catalogue.

If the return is based solely on the commercial aspect, i.e., the customer no longer wishes the product or has no need for it, returns will only be accepted within 30 days from the delivery date.

The returned goods must be accompanied by the following documentation:

• Customer Details with corresponding order number.
• Confirmation from MHUK area salesman that items can be returned. This must be sanctioned before MHUK receive any product.
• Only new items will be accepted, in original and complete packaging, complete with any accessories or spare parts in pre sealed box or packaging.
• Shipping costs will be the responsibility of the sender.

We reserve the right to apply a handling fee of up to 20% of the value of the goods with a minimum cost for each return being £10.

Requests for returns must initially be sent in writing via email from the customer to the MHUK area salesman or MHUK official who will try to understand if it is possible to avoid this return. If it is not possible to avoid the return, the request must be forwarded to the Accounts department within the MHUK sales office, who will then send the authorization to the customer informing them that the acceptance is approved. On receipt of the products, they will be subject to checking the integrity of them and the packaging they were originally supplied in.

The accounts department is the only department that has authority to sanction returns. All correspondence should be with this department once the items are sent to MHUK.

If the products and the packaging are intact, compliant and complete with any accessories or spare parts, and the Technical Office confirms this complies the Administrative Office issues a credit note to the customer thus concluding the procedure. If the products or packaging is not compliant, the return will be refused, and the decision will be communicated to the customer (via the sales representative) and the items will be returned to the customer without credit.

If the return has been identified as having any kind of technical problem or non-compliance to MMC standards such as defects in material or out with tolerance, the practice will be transferred to the Technical Office for investigation. If the Technical Office recognizes the defect, it will authorize the return, otherwise it will directly pass the problem to MMC, through our internal complaints process where further MMC investigation will take place. The customer will be informed and when confirmation is accepted that the product is defective then full credit will be applied.

Products that under no circumstances will be accepted for returns, unless there is a proven quality issue, are as follows:

• Spare part Items identifiable within our list price catalogue with item code “S”
• Made to order items as shown with “☐” within the main catalogue
• Specials classified with a “MMC” number, “S” number or unique part number
• Japanese classified items with “★” in the main catalogue
• Regrinds or remanufactured product, both standard and special styles
• Modified standard product

On behalf of MMC Hardmetal Returns Policy (v.3_20240925)

To view PDF version click here:

MHUK Returns Policy_v3.pdf (1,020.79 KB)